At  Adespec, we strive to ensure customer satisfaction and provide high-quality footwear. We understand that there may be instances where you need to return a product. This return policy outlines the guidelines and procedures for returning products purchased from our shoe making factory. Please read this policy carefully to understand our practices regarding returns.

  1. Return Eligibility:

1.1. Condition of the Product: To be eligible for a return, the product must be in its original condition, unworn, undamaged, and with all original tags, labels, and packaging intact. We reserve the right to refuse returns that do not meet these criteria.

1.2. Timeframe: Returns must be initiated within [number of days] from the date of purchase or delivery, as specified on the purchase receipt or invoice. After this timeframe, we may not accept the return.

  1. Return Process:

2.1. Contact Customer Support: If you wish to initiate a return, please contact our customer support team by [phone/email] within the designated timeframe. Provide your order details and reason for the return. Our customer support representative will guide you through the return process.

2.2. Return Authorization: Upon verifying your eligibility for a return, we will provide you with a return authorization number (RA number) and instructions on how to proceed.

2.3. Packaging and Shipping: Please ensure that the product is securely packaged to avoid damage during transit. Include the RA number on the package and ship the return using a reputable shipping service with tracking capabilities. The return shipping cost is the responsibility of the customer, unless the return is due to our error.

  1. Return Options:

3.1. Refund: Once we receive and inspect the returned product, we will process a refund to the original payment method used for the purchase. Please note that it may take [number of days] for the refund to be reflected in your account, depending on your payment provider.

3.2. Exchange: If you prefer to exchange the product for a different size, style, or color, please indicate your preference when contacting our customer support team. Exchanges are subject to product availability.

  1. Non-Returnable Items:

The following items are generally non-returnable unless they are defective or damaged upon receipt:

  • Customized or personalized products
  • Clearance or sale items
  • Used or worn products
  • Products without original packaging or tags
  1. Defective or Damaged Products:

If you receive a defective or damaged product, please contact our customer support team immediately. Provide details and supporting evidence (such as photos) of the issue. We will work with you to resolve the problem, which may include replacement, repair, or refund, depending on the circumstances.

  1. Customer Responsibilities:

To ensure a smooth return process, customers are responsible for the following:

  • Providing accurate order details and reason for the return
  • Packaging the product securely for safe return shipping
  • Covering the return shipping cost, unless the return is due to our error
  • Complying with the return eligibility criteria mentioned in Section 1
  1. Contact Us:

If you have any questions, concerns, or inquiries regarding our return policy or the return process, please contact our customer support team at:

[Adespec] [ Odulami str Lagos Island][adespecshoes@gmail,com] [08033574090]

Please note that this return policy applies to purchases made directly from our shoe making factory. If you purchased our products through a retailer, please refer to their respective return policy.

Changes to this Return Policy may be made from time to time. The updated version will be effective as of the date stated at the beginning of the policy. Please review this Return Policy periodically for any updates or changes.